Privacy policy

PRIVACY POLICY

Last updated: July 15, 2026

Hildors operates this website and related services in order to provide customers with reservation access, launch updates, and related information about our products and campaigns. This website is powered by Shopify, which enables us to provide our online services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a reservation, sign up for updates, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using or accessing this website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website, we may collect the following types of personal information:

• Contact information, such as your name, email address, phone number, billing address, or other information you provide to us
• Reservation information, such as your reservation email, reservation order number, payment status, and launch-related eligibility information
• Transaction information, such as payment confirmation, order details, and related records
• Communication information, such as messages you send to our customer support team
• Device and usage information, such as your IP address, browser type, device type, pages viewed, and how you interact with our website
• Marketing preferences, such as whether you sign up to receive email updates, campaign news, or promotional communications

Payment Information

Payments made on this website are processed through Shopify and third-party payment providers. We do not store your full credit card number or full payment account details on our own systems.

Payment providers may collect and process payment-related information according to their own privacy policies and security standards.

How We Collect Personal Information

We may collect personal information in the following ways:

• Directly from you when you make a reservation, sign up for updates, contact us, or provide information through our website
• Automatically through cookies, analytics tools, pixels, and similar technologies when you visit or interact with our website
• From Shopify, payment providers, marketing tools, analytics providers, and other service providers that help us operate our website and services

How We Use Your Personal Information

We may use your personal information for the following purposes:

• To process and manage your reservation
• To provide early access information, launch updates, and supporter-related benefits
• To communicate with you about your reservation, account, inquiries, or customer support requests
• To send you marketing emails, campaign updates, promotional messages, or product-related news, where permitted by law
• To improve our website, customer experience, advertising, and services
• To help prevent fraud, unauthorized transactions, abuse, or other harmful activity
• To comply with legal obligations, enforce our terms, and protect our rights

Reservation and Kickstarter-Related Communications

If you make a reservation or sign up for launch updates, we may use your email address to send you important information about your reservation, Kickstarter launch, campaign updates, eligibility details, and related supporter benefits.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails. However, we may still send you non-promotional messages related to your reservation or customer service requests.

Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to operate our website, remember your preferences, understand website traffic, improve our services, and support advertising or marketing activities.

You may be able to control cookies through your browser settings. Please note that disabling cookies may affect certain website features.

How We Disclose Personal Information

We may disclose your personal information to third parties when necessary for legitimate business purposes, including:

• Shopify, which hosts and powers our online store
• Payment processors and financial service providers that process payments
• Email marketing and communication service providers
• Analytics and advertising partners
• Customer support, IT, security, and website service providers
• Legal, regulatory, or government authorities when required by law
• Business partners or successors in connection with a merger, acquisition, restructuring, or similar business transaction

We do not sell your personal information for money.

Depending on where you live, certain uses of personal information for targeted advertising may be considered “sharing” or “selling” under applicable privacy laws. Where required by law, you may have the right to opt out of such sharing or targeted advertising.

Relationship with Shopify

Our website is powered by Shopify. Shopify may collect and process personal information about your access to and use of our website in order to provide, protect, and improve its services.

Information you provide through our website may be transmitted to and processed by Shopify and its service providers. Shopify may process personal information in countries other than where you live.

To learn more about how Shopify handles personal information, you may visit:

https://privacy.shopify.com/en

Third-Party Websites and Links

Our website may contain links to third-party websites, including Kickstarter, social media platforms, payment providers, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies and terms of any third-party websites you visit.

Children’s Privacy

Our website and reservation services are not intended for children under the age of 13, or under the minimum age required by applicable law in your location.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete the information.

Data Security

We take reasonable measures to help protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Please do not send sensitive or confidential information to us through unsecured communication channels.

Data Retention

We retain your personal information for as long as necessary to provide our services, manage reservations, communicate with you, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

When personal information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable law.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to request access to the personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to opt out of certain marketing communications
• The right to request a copy of your personal information
• The right to limit or object to certain processing activities, where applicable

These rights may be subject to limitations under applicable law.

To exercise your rights, please contact us at support@marketing.hildors.com.

Marketing Communications

If you receive marketing emails from us, you may unsubscribe at any time by clicking the unsubscribe link in the email.

Even if you opt out of marketing communications, we may still send you important non-promotional messages related to your reservation, customer service inquiries, or legal updates.

International Transfers

We may transfer, store, and process your personal information in countries outside your country of residence, including countries where Shopify, our service providers, or business partners operate.

Where required by applicable law, we will use appropriate safeguards for international data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. Your continued use of our website after the updated Privacy Policy is posted means you acknowledge the updated policy.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us at:

Email: support@marketing.hildors.com

Thank you for visiting Hildors.