PRIVACY POLICY

Last updated: October 16, 2026

1. Introduction

Welcome to HILDORS ("HILDORS," "we," "us," or "our").

We operate www.hildors.com to provide information about our products, offer online shopping and pre-orders, process customer orders, and provide related services and support.

Our online store is powered by Shopify.

This Privacy Policy explains how we collect, use, share, store, and protect personal information when you visit our website, purchase or pre-order our products, subscribe to updates, or communicate with us.

We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable data protection laws.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Contact Information

Your name, email address, phone number, billing address, shipping address, and other contact information you provide.

Order and Transaction Information

Products purchased or pre-ordered, order numbers, payment status, transaction amounts, shipping information, order history, returns, refunds, and related records.

Payment Information

Payment transactions are handled by Shopify-supported payment processors and other authorized payment service providers. We do not directly store complete payment card numbers or card security codes on our own systems.

Customer Communications

Information you provide when contacting customer support, submitting inquiries, requesting assistance, or communicating with us.

Device and Usage Information

Your IP address, browser type, device information, approximate location, referring website, pages visited, and interactions with our website.

Marketing Preferences

Your preferences regarding product announcements, promotional emails, and other communications.

3. How We Collect Information

We collect personal information through the following methods:

• Directly from you: When you place an order, submit a pre-order, contact us, or provide information through our website.

• Automatically: Through cookies and similar technologies used to operate, secure, and analyze our website.

• From service providers: Including Shopify, payment processors, shipping providers, and other partners involved in operating our business.

We only seek to collect information relevant to providing our products and services and supporting our legitimate business operations.

4. How We Use Personal Information

We may use personal information to:

• Process purchases, pre-orders, payments, and refunds.

• Arrange shipping, delivery, and order fulfillment.

• Provide order confirmations, tracking information, and important shipping updates.

• Respond to inquiries and provide customer support.

• Manage warranties, returns, and after-sales services.

• Communicate important product availability or pre-order updates.

• Maintain website security and prevent fraud.

• Understand website performance and improve our services.

• Send promotional communications where permitted by law.

• Comply with applicable legal, accounting, tax, and regulatory obligations.

We do not use personal information for purposes that are incompatible with this Privacy Policy without an appropriate legal basis.

5. Orders and Pre-orders

When you purchase or pre-order products from HILDORS, we use the information you provide to process and manage your order.

For pre-orders, we may send communications regarding production progress, estimated shipping dates, fulfillment arrangements, and any changes affecting your purchase.

Order-related communications are necessary to provide our services and are separate from optional marketing communications.

We may retain relevant records of previous reservations or crowdfunding-related transactions where necessary to fulfill existing obligations, provide support, or comply with applicable laws.

6. Payments and Security

Payments are processed through Shopify and authorized third-party payment providers.

These providers may collect and process payment information in accordance with their own privacy policies and applicable security requirements.

We use reasonable technical and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and Website Analytics

Our website uses cookies and similar technologies to support essential functions, maintain shopping cart sessions, remember user preferences, improve website performance, and understand how visitors interact with our services.

Depending on the features and services enabled, our website may also use analytics tools, advertising pixels, or other measurement technologies provided by Shopify and third-party service providers.

Such technologies may process information including device identifiers, IP addresses, website interactions, referral sources, and purchase-related events.

Where required by applicable law, non-essential cookies and similar tracking technologies are subject to applicable consent requirements.

You may manage cookies through your browser settings and any privacy preference controls made available on our website.

Disabling certain cookies may affect website functionality, including shopping cart or checkout features.

8. Marketing Communications

If you choose to subscribe to HILDORS marketing communications, we may send you information about product launches, new releases, special offers, and other updates.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Even if you unsubscribe from marketing communications, we may still send essential messages concerning your orders, payments, shipping, customer support requests, or other service-related matters.

9. How We Share Personal Information

We may share personal information with service providers and business partners when reasonably necessary to operate our website and fulfill our obligations.

These may include:

• Shopify: To operate our online store and support checkout and related services.

• Payment Service Providers: To process transactions and prevent payment fraud.

• Shipping and Logistics Providers: To arrange delivery, customs processing, and order tracking.

• Customer Service Providers: To respond to inquiries and manage support requests.

• Analytics and Technology Providers: To maintain and improve our website and measure service performance.

• Marketing Service Providers: Where applicable, to support communications and advertising-related activities.

• Legal and Regulatory Authorities: Where disclosure is required by applicable law or lawful legal process.

We do not sell personal information in exchange for money.

Depending on applicable privacy laws, certain disclosures for targeted advertising may be classified as a "sale" or "sharing" of personal information, even without monetary payment.

Where applicable, individuals may exercise their rights to opt out of these activities.

We may also disclose information in connection with a legitimate business transfer, merger, acquisition, or restructuring, subject to applicable legal requirements.

10. Shopify and Third-Party Services

Our website is powered by Shopify, which provides the ecommerce infrastructure used to operate our online store.

Shopify and its service providers may process personal information to provide checkout, payments, security, fraud prevention, and other ecommerce-related services.

The information processed by Shopify may be stored or handled in countries outside your place of residence.

For more information, please visit:

Shopify Privacy Information

Our website may also contain links to third-party websites or platforms. We are not responsible for the privacy practices of websites that we do not operate or control.

We encourage you to review the privacy policies of those third-party services.

11. International Data Transfers

HILDORS serves customers in multiple countries and regions.

Personal information may be transferred to, stored in, or processed in countries other than your country of residence, including locations where Shopify and our service providers operate.

Where required by applicable data protection laws, appropriate safeguards will be used to protect personal information transferred internationally.

12. Legal Bases for Processing

Where applicable, including under European Economic Area and United Kingdom data protection laws, our processing of personal information may rely on the following legal bases:

• Contractual necessity: To process orders, payments, shipping, returns, and related customer services.

• Legal obligations: To comply with applicable tax, accounting, consumer protection, and regulatory requirements.

• Legitimate interests: To maintain security, prevent fraud, improve our services, and support appropriate business operations, subject to applicable safeguards.

• Consent: For certain marketing communications, non-essential cookies, or other processing activities where consent is required.

Where we rely on consent, you may withdraw it at any time, subject to applicable law.

13. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of information, the nature of our relationship with you, legal requirements, accounting obligations, warranty support, fraud prevention, and dispute resolution needs.

When personal information is no longer required, we take appropriate steps to delete, anonymize, or securely dispose of it, unless continued retention is required or permitted by law.

14. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete personal information.

• Request deletion of certain personal information.

• Request a copy of your personal information.

• Object to or restrict certain processing activities.

• Withdraw consent where processing is based on consent.

• Opt out of promotional communications.

• Opt out of certain targeted advertising or data-sharing activities.

• Appeal decisions concerning privacy requests where applicable.

These rights may be subject to limitations and verification requirements under applicable laws.

To exercise your privacy rights, please contact us at:

support@marketing.hildors.com

We will review and respond to requests in accordance with applicable legal requirements.

Individuals in the European Economic Area or United Kingdom may also have the right to file a complaint with their relevant data protection authority.

15. Children's Privacy

Our website is not directed toward children under the age of 16.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us so that we can take appropriate action.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our products, services, business operations, technology, or applicable legal requirements.

When changes are made, we will update the "Last updated" date at the top of this page.

Where required by law, we will provide additional notice regarding material changes to this Privacy Policy.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

HILDORS

Website: www.hildors.com

Email: support@marketing.hildors.com

Business Address:

Room 1710, Tianli Central Business Plaza, No. 199 Haide 3rd Road, Haizhu Community, Yuehai Subdistrict, Nanshan District, Shenzhen, Guangdong Province, China

HILDORS is operated by the legal business entity identified in our official business information.

We will respond to privacy-related inquiries in accordance with applicable laws.