Refund policy

CANCELLATION & REFUND POLICY

At Hildors, we want every customer to have a clear and positive reservation experience. If you have any questions about your reservation, please contact us at support@marketing.hildors.com.

Important Notice About Reservations

The $5 payment on this website is a reservation payment for early access eligibility and launch-related benefits.

This is not a full product purchase.

No physical product will be shipped from this reservation page.

The final product purchase, pricing, shipping schedule, fulfillment details, and product-related support will be provided through our official Kickstarter campaign or final order confirmation process.

Reservation Cancellation

You may cancel your reservation before the final order confirmation or Kickstarter pledge confirmation stage.

If your cancellation request is submitted before this stage, the $5 reservation payment will be returned to your original payment method.

Once your reservation has been used to access a confirmed launch offer, Kickstarter pledge, final order, or fulfillment process, the applicable Kickstarter campaign terms or final order terms will apply.

Launch Benefits

Reservation customers may be eligible for launch-related benefits, such as priority access, limited launch offers, or other supporter perks.

These benefits are subject to availability and the official campaign terms. Offers may be limited and available on a first-come, first-served basis.

Reservation benefits have no cash value and may not be exchanged for cash.

Product Returns

This website does not sell or ship physical products directly from this reservation page. Therefore, product returns are not applicable to this reservation page.

For any Kickstarter pledge, reward, shipment, fulfillment, or product-related issue, please refer to the official Kickstarter campaign terms and updates.

How to Cancel Your Reservation

To cancel your reservation, please contact us at support@marketing.hildors.com with the following information:

• Reservation email  
• Order number, if available  
• A short description of your request  

Refund Processing

After we receive your cancellation request before the final order confirmation or Kickstarter pledge confirmation stage, we will process the refund within 3–5 business days.

Refunds will be issued to the original payment method whenever possible.

After the refund is issued, it may take additional time for the funds to appear in your account, depending on your payment provider, card issuer, or financial institution.

Estimated refund times after processing:

• PayPal: 3–5 business days  
• Credit/Debit Card through PayPal: 7–15 business days  

Refunds to prepaid cards may take longer depending on the card issuer and may take up to 30 days.

If you have not received your refund, please first check your account again. Then contact your payment provider or bank, as there may be additional processing time before the refund is officially posted.

If you have completed these steps and still have not received your refund, please contact us at support@marketing.hildors.com.

Thank you for supporting Hildors.