TERMS & CONDITIONS

Last updated: October 16, 2026

Welcome to HILDORS.

These Terms & Conditions ("Terms") govern your access to and use of our official website, www.hildors.com, including browsing products, placing orders or pre-orders, and using our related online services.

By accessing or using our website, you agree to these Terms, subject to applicable consumer protection laws.

Please read these Terms together with our Privacy Policy, Cancellation & Refund Policy, and Shipping & Fulfillment Information.

1. General Information

HILDORS is an electronics brand offering digital display products and related accessories.

Our website is operated by the business entity identified in our official business and contact information.

We use Shopify to operate our online store and provide secure checkout and related ecommerce services.

These Terms apply to customers, visitors, and other users of our website.

2. Eligibility and Website Use

By placing an order, you confirm that you are legally capable of entering into a purchase agreement under the laws applicable to you.

You agree to provide accurate and complete information when placing orders or communicating with us.

You must not use our website for unlawful, fraudulent, abusive, or unauthorized activities.

We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers, and services.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and availability information are accurate.

Product photographs, videos, renderings, and demonstrations are intended to help customers understand product appearance and functionality.

Minor differences may occur due to lighting, display settings, manufacturing tolerances, or product improvements.

We may update product information and specifications from time to time. Any material changes affecting an existing order will be communicated to the customer where required by applicable law.

Nothing in these Terms limits your rights if a product is defective, materially different from its description, or otherwise fails to meet applicable consumer guarantees.

4. Pre-orders and Product Availability

Certain HILDORS products are currently offered for pre-order.

Pre-orders are expected to begin shipping in mid-November 2026.

This is an estimated dispatch timeframe, not a guaranteed delivery date.

We make reasonable efforts to meet the shipping estimates provided when orders are placed.

If we cannot fulfill an order within the stated timeframe, we will notify affected customers and provide updated information where possible.

Customers may choose to accept a revised shipping schedule or cancel their unshipped order for a full refund, in accordance with applicable law.

If an order cannot be fulfilled, we will cancel the affected order and issue a full refund.

5. Orders and Order Confirmation

When you place an order through our website, you agree to provide accurate billing, shipping, and payment information.

After checkout, you will receive an order confirmation through the contact information provided.

An order may be subject to payment verification, fraud screening, inventory availability, and other reasonable processing requirements.

If we are unable to accept or fulfill an order due to a genuine error, payment issue, suspected fraud, or product unavailability, we may cancel the order and refund any payment collected.

We will not change the price of an already accepted order without the customer's agreement.

6. Pricing, Payments, and Taxes

Product prices are displayed on our website and may be updated from time to time.

Prices and checkout currencies may vary depending on the customer's location and available payment settings.

The final amount payable, including applicable shipping charges and taxes collected at checkout, will be displayed before payment is completed.

Payments are processed through Shopify-supported payment providers and other authorized payment services.

We do not independently store complete payment card numbers or card security codes on our own systems.

International orders may be subject to customs duties, import taxes, or other charges, as described in our Shipping & Fulfillment Information and subject to applicable law.

7. Shipping and Delivery

HILDORS offers shipping to selected countries and regions.

Shipping fees apply to all supported delivery destinations.

Shipping costs may vary depending on the product purchased, delivery destination, order details, and available shipping services.

Applicable shipping charges will be calculated and displayed during checkout before payment is completed.

For orders containing multiple products, shipping charges may be combined or calculated according to the applicable shipping arrangements. The final shipping amount will be displayed at checkout.

Where local currency pricing is available, shipping charges may be converted into the customer's checkout currency.

Estimated delivery times may vary due to destination, customs processing, carrier operations, holidays, or other circumstances.

We will provide tracking details when available and assist customers with reasonable delivery-related inquiries.

Please review our Shipping & Fulfillment Information for additional details.

8. Cancellations, Returns, and Refunds

Customers may request cancellation of an order before shipment for a full refund, including any shipping fees paid.

For products already delivered, HILDORS offers a 14-day return request period, subject to our Cancellation & Refund Policy and applicable consumer protection laws.

To request a cancellation, return, or refund, please contact:

support@marketing.hildors.com

Customers should contact us to receive appropriate return instructions before arranging a physical return.

We do not currently publish a general return shipping address. Where a physical return is necessary, we will provide suitable return arrangements or an appropriate alternative resolution in accordance with applicable law.

Refunds will generally be issued to the original payment method.

Please review our Cancellation & Refund Policy for complete information.

Nothing in these Terms limits any mandatory statutory cancellation, withdrawal, refund, or consumer guarantee rights.

9. Product Warranty and Support

HILDORS aims to provide reliable products and reasonable after-sales support.

Where a limited commercial warranty is offered, its coverage, duration, conditions, and exclusions will be described in the applicable product warranty information.

For product-related concerns, customers may contact our support team for assistance.

Depending on the circumstances, available remedies may include technical support, repair, replacement, or refund.

Commercial warranty terms do not replace, exclude, or reduce any mandatory consumer rights or statutory product guarantees under applicable law.

10. Intellectual Property

Unless otherwise indicated, original website content, including HILDORS branding, product designs, text, graphics, photographs, videos, logos, and other proprietary materials, is owned by HILDORS or used under appropriate authorization.

You may not reproduce, distribute, modify, sell, or commercially exploit protected website content without the permission of the relevant rights holder, except as permitted by applicable law.

Third-party trademarks, characters, images, and other intellectual property remain the property of their respective owners.

If you believe content on our website infringes your intellectual property rights, please contact us at support@marketing.hildors.com.

11. Customer Feedback and Submissions

Customers may voluntarily submit reviews, feedback, suggestions, photographs, videos, or other materials.

By submitting content for publication on our website, you confirm that you have the necessary rights to share it and grant us permission to display and reproduce that content for the purpose for which it was submitted.

We may request additional permission before using customer-submitted content in advertising or promotional campaigns beyond its original purpose.

We reserve the right to moderate or remove unlawful, misleading, infringing, or otherwise inappropriate content, where permitted by law.

12. Third-Party Services and Links

Our website may contain links to third-party services, including payment platforms, social media websites, external applications, and crowdfunding platforms.

Such services may operate under their own terms, privacy policies, and operating procedures.

We are not responsible for the independent operation or content of third-party services outside our control.

However, nothing in this section excludes our responsibility for obligations that cannot lawfully be transferred or excluded.

13. Privacy and Personal Information

Your personal information is handled in accordance with our Privacy Policy.

We may collect and process information necessary to operate our website, fulfill orders, provide customer support, maintain security, and comply with applicable legal requirements.

Please review our Privacy Policy for further details about information processing and your privacy rights.

14. Prohibited Activities

You agree not to:

• Use our website for unlawful or fraudulent purposes.

• Provide false or misleading payment or order information.

• Interfere with website security or functionality.

• Introduce viruses, malware, or other harmful code.

• Attempt unauthorized access to our website or systems.

• Violate intellectual property rights or other legal rights.

• Engage in abusive, threatening, or otherwise unlawful conduct.

We may take reasonable action to protect our website, customers, and services where these Terms are violated.

15. Website Availability and Disclaimer

We make reasonable efforts to maintain the availability, security, and accuracy of our website.

However, temporary interruptions, technical issues, maintenance, or service disruptions may occasionally occur.

To the fullest extent permitted by applicable law, we do not guarantee that website access will be uninterrupted or entirely free from technical errors.

This section applies to website operation and does not exclude any mandatory warranties, consumer guarantees, or legal obligations relating to products sold by HILDORS.

16. Limitation of Liability

To the extent permitted by applicable law, HILDORS will not be liable for losses arising solely from circumstances beyond our reasonable control or from a customer's unlawful misuse of our website.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, personal injury or death caused by negligence, or any other liability that cannot legally be excluded or limited.

Nothing in these Terms limits your mandatory rights relating to defective products, non-delivery, refunds, or other consumer protection matters.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our products, services, operations, or applicable legal requirements.

Updated Terms will be published on this page with a revised "Last updated" date.

Material changes affecting existing orders will not override contractual rights already established or mandatory consumer protections.

We encourage customers to review these Terms periodically.

18. Applicable Laws and Consumer Rights

These Terms are intended to operate in accordance with applicable laws and regulations.

Customers may have additional rights under the consumer protection laws of their country or region.

Where mandatory consumer protection laws apply, those rights will take precedence over any conflicting provision of these Terms.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.

19. Contact Information

If you have any questions about these Terms & Conditions, purchases, or our services, please contact:

HILDORS Customer Support

Website: www.hildors.com

Email: support@marketing.hildors.com

Business Address:

Room 1710, Tianli Central Business Plaza, No. 199 Haide 3rd Road, Haizhu Community, Yuehai Subdistrict, Nanshan District, Shenzhen, Guangdong Province, China

The legal business entity operating HILDORS is identified in our official business information.

Thank you for choosing HILDORS.